Updated 11 October 2026 · NexReach AI

Privacy Policy

NexReach is a product of TwinStance Solutions LLP. TwinStance Solutions LLP is the legal operator and provider; NexReach is not presented as a separate registered company.

Information processed

Depending on the features you use, NexReach processes account and workspace details; CRM contact and lead names, email addresses and phone numbers; uploaded lists and refinement results; tags, pipelines and campaign settings; email and SMS messages and delivery/reply history; calling information and, where enabled, recordings or transcripts; AI prompts, conversation context and outputs; support communications; and technical/site-usage data.

Why this information is used

We use account and support information to operate the service, manage subscriptions, respond to requests and protect the platform. Customer CRM data is processed to provide the functions the customer selects and instructs NexReach to perform. Customers are responsible for the lawful collection, use and disclosure of uploaded contact data and for relevant notices, permissions and communication restrictions.

AI and communication services

Enabled AI features may send the relevant prompts and conversation context to the selected AI provider. Communication features send the information needed to the configured delivery provider. Do not upload sensitive information that is unnecessary for your use of the service.

Third-party services

Information needed to provide enabled features may be handled by configured hosting, network, payment, email, SMS, voice and AI providers. These include Cloudflare for public traffic and, where selected or enabled, PayPal, Brevo, Gmail/SMTP, Twilio, OpenAI and Google Gemini. The providers used depend on the account configuration and feature; this is not a fixed or exhaustive subprocessor list. Contact us for information about the providers relevant to your account. Their own terms and privacy notices also apply.

Access, security and retention

Access is limited through account and workspace permissions, including authorised team members and operational/support access when needed. No website or software service can guarantee absolute security. We retain information as needed to provide the service and meet applicable legal, security and accounting obligations; no fixed retention period is promised here. Deletion requests may be subject to those obligations and backup handling.

Your choices and requests

Contact the operator to request access, correction or deletion of information, or to raise a privacy concern. Requests relating to a customer’s uploaded contacts may need to be directed to that customer. Opt-out and suppression records may need to remain to prevent prohibited future communication.

Cookies and site usage

Necessary website storage supports your choices and working features. Optional advertising or analytics scripts on these public pages stay disabled until you accept. You can change your choice using Cookie preferences in the footer. Read the Cookie Policy. Application sessions and third-party payment services have their own necessary storage.

Updates and contact

This notice may be updated as the service changes. Material changes will be communicated through the website or relevant account channels. Our services are intended for business use, not for children.

Operator: TwinStance Solutions LLP, Odisha, India (registered state). Email [email protected]; support [email protected]; WhatsApp +91 90786 86010.