Version 12 October 2026 · NexReach AI

Security & Privacy

NexReach is a product of TwinStance Solutions LLP.

Verified safeguards

Current production uses HTTPS, hashed passwords, secure sessions, workspace-scoped access controls, authenticated messaging/payment callbacks, signed new tracking links, restricted browser resource policies and a non-root application container. These are safeguards, not a legal compliance or security certification. Optional browser measurements/functionality are consent-controlled.

Report an issue

Email [email protected] and the Grievance Officer with the affected product, approximate time and a minimal description. Do not include passwords, API keys, payment-card data or unnecessary customer records. We investigate and assess containment, evidence and notification obligations. A public response deadline or bug-bounty payment is not promised.

Requests, verification and complaints

Use the Privacy & Requests Centre or email the Grievance Officer for access, correction, export, deletion, consent withdrawal or a complaint. The centre issues a private reference/token and tracks request status. Submission alone does not verify identity, disclose data, stop a subscription or erase records. We verify identity, authority and scope through the existing account/contact channels first. We do not ask for a password or an unneeded identity-document copy. Customer-contact requests may require the customer/controller’s instructions. If a request cannot be fulfilled in full, the response should explain the reason and the applicable complaint route.

Where the Indian E-Commerce Rules apply, consumer complaints must be acknowledged within 48 hours and redressed within one month. Other applicable statutory timelines take precedence. A complaint may also be made to the competent authority; our process does not exclude that right. This is a published handling process, not a claim that every request is automatically fulfilled.

Operator: TwinStance Solutions LLP. Principal address supplied by the operator: Tulasipur, Cuttack, Odisha, India. Grievance Officer: Sk Siraz, Director & Grievance Officer; [email protected]; +91 7008712605. Support: [email protected]; security/privacy reports: [email protected]. Do not include passwords, payment-card details or unnecessary sensitive data.